Cancel guide · Phone & internet
How to cancel Jio
Cancel your Jio subscription in 3 steps, stop the next charge, and what happens to your access.
You cancel Jio on its own account page (jio.com), in 3 steps. If you pay through the App Store or Google Play, cancel there instead. You normally keep access until the end of the period you've paid for.
Cancel Jio, step by step
- Open MyJio and go to My Plans.
- Turn off auto-pay for the plan or cancel the add-on.
- To close a JioFiber or postpaid account, call 198 or visit a Jio store.
Subscribed through the App Store or Google Play?
Then Jio can't cancel it for you: the store bills you, so you cancel there.
- iPhone: Settings → your name → Subscriptions → Jio → Cancel Subscription.
- Android: Google Play → your profile → Payments and subscriptions → Subscriptions → Jio → Cancel subscription.
Paid with UPI AutoPay?
Cancelling stops Jio renewing, but the AutoPay mandate can stay in your UPI app. Revoke it so nothing is taken by mistake:
- Open the UPI app you used (Google Pay, PhonePe, Paytm or your bank's app).
- Find AutoPay (often under your profile or settings, sometimes called Mandates).
- Choose the Jio mandate, tap Cancel or Revoke, and confirm with your UPI PIN.
A cancellation email you can copy
If Jio's page won't let you cancel, send this to their support (care@jio.com):
Subject: Please cancel my Jio subscription Hello, Please cancel my Jio subscription on the account registered to this email address, with effect from the end of the current billing period, and confirm by email. Please do not renew or charge me again. Thank you.
Questions
Will I get a refund if I cancel Jio?
Usually not for the period you've already paid for: you keep access until it ends. Some services refund on request in the first few days; ask Jio's support if you were charged by mistake.
Does deleting the Jio app cancel it?
No. Deleting an app never cancels a subscription. Cancel on the account page, or in the App Store or Google Play if you subscribed there.
How do I stop Jio charging me again?
Cancel using the steps above, then check your next statement. If you set up UPI AutoPay, revoke the mandate in your UPI app too.
Last checked 29 October 2026 against Jio's own pages. Services move their menus often; tell us at hello@getnummo.com if a step has changed.