How to cancel Max

You cancel Max on its own account page (auth.max.com), in 3 steps. If you pay through the App Store or Google Play, cancel there instead. You normally keep access until the end of the period you've paid for.

Cancel Max, step by step

1. Sign in at max.com and open Settings.
2. Go to Subscription and choose Manage Subscription.
3. Select Cancel Your Subscription and confirm.

Open Max's account page →

Subscribed through the App Store or Google Play?

Then Max can't cancel it for you: the store bills you, so you cancel there.

• iPhone: Settings → your name → Subscriptions → Max → Cancel Subscription.
• Android: Google Play → your profile → Payments and subscriptions → Subscriptions → Max → Cancel subscription.

A cancellation email you can copy

If Max's page won't let you cancel, send this to their support through their help page or chat:

Subject: Please cancel my Max subscription

Hello,

Please cancel my Max subscription on the account registered to this email address, with effect from the end of the current billing period, and confirm by email. Please do not renew or charge me again.

Thank you.

Questions

Will I get a refund if I cancel Max?

Usually not for the period you've already paid for: you keep access until it ends. Some services refund on request in the first few days; ask Max's support if you were charged by mistake.

Does deleting the Max app cancel it?

No. Deleting an app never cancels a subscription. Cancel on the account page, or in the App Store or Google Play if you subscribed there.

How do I stop Max charging me again?

Cancel using the steps above, then check your next statement. If you paid with a card, the charge stops after cancelling; you don't need to cancel the card.

Last checked 29 October 2026 against Max's own pages. Services move their menus often; tell us at hello@getnummo.com if a step has changed.

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